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    Preguntas frecuentes sobre Hoops with Stones

    What metals and gemstones are the gemstone hoops made from?

    Blissou’s gemstone hoops are made with a certified 925 Sterling Silver base, available in a bright silver finish or with a protective coating of 18Kt yellow or rose gold. This metal base is complemented by faceted cubic zirconia stones with high refractivity that emulate the brilliance of diamonds.

    The setting prioritizes durability:

    • Hypoallergenic, nickel-free 925 Sterling Silver in contact with the skin.
    • 18-karat gold electroplating to prevent premature oxidation.
    • Pressure-set synthetic gems, avoiding the use of chemical adhesives that are vulnerable to moisture.

    This construction ensures durability against contact with creams or perfumes when you follow basic care guidelines.

    I have a torn earlobe and sensitive skin. Which gemstone hoops should I choose to avoid discomfort?

    You should opt for small hoop styles weighing less than 2 grams, with an integrated click or hinge closure, avoiding heavy dangling pieces. By choosing RAINBOW CHANNEL HOOP EARRINGS, you get a compact silhouette with channel setting that distributes the weight evenly across the piercing.

    The 925 Sterling Silver alloy minimizes any risk of an allergic reaction or skin irritation, allowing for prolonged wear throughout the day. Also, the absence of protruding prongs in the channel prevents accidental snags on scarves or knitwear, protecting the sensitive earlobe.

    What is the difference between pavé setting and channel setting in these earrings?

    The main difference lies in how the gems are mechanically secured and the resulting optical effect on the hoop’s surface.

    In a pavé setting, tiny metal prongs hold the stones close together, creating a continuous reflective surface. By contrast, a channel setting places the stones between two parallel walls of silver, protecting the sides of each gemstone. Styles such as ICE PAVÉ HOOPS use pavé settings to maximize front-facing sparkle, while channel-set designs offer greater physical protection against accidental impacts.

    I want to buy several pairs of stone hoop earrings for an event this weekend. Will they arrive in time in Spain?

    Orders are processed and dispatched from the Madrid logistics warehouse within 24 business hours of purchase confirmation. Standard delivery within mainland Spain, the Balearic Islands, and the Canary Islands takes 48 to 72 business hours via Correos Express. Express delivery within 24 business hours of processing is also available.

    Shipping is free on orders over €40. To ensure delivery before the weekend, place your order in advance on a business day, and you’ll receive the tracking code by email as soon as it ships.

    What warranty covers stones falling out or defects in the clasp?

    All earrings come with a direct three-year official warranty covering manufacturing and assembly defects. If a cubic zirconia stone falls out due to a structural issue with the setting, or if the clasp post loses its original hinge tension, the technical team will assess the case and arrange a repair or replacement.

    This protection excludes incidents resulting from crushing, accidental loss, breakage from pulling, or abrasive wear of the surface plating. To file any warranty claim, simply contact customer service with your order number and attach clear photos of the damage.

    I’ve seen options at other stores that lose their color quickly. How do you ensure the plating and stones won’t deteriorate when I shower?

    We recommend removing your hoops before showering, swimming, or handling cosmetics to protect both the electroplated finish and the crystal-clear shine. Chlorine, salt water, and detergents act as corrosive agents, wearing down the gold coating and leaving soapy grease residue behind the set stones.

    To extend the life of your pieces:

    • Put your earrings on only after applying perfume and hairspray.
    • Periodically clean the surface with a dry, soft microfiber cloth.
    • Store each piece in its organic cotton pouch to prevent metals from rubbing against each other.

    Follow these steps to keep the gemstones sparkling for years.

    Can I exchange or return gemstone hoops if they don’t fit my ear?

    You have up to 30 calendar days after receiving your order to request an exchange or voluntary return. The piece must be in like-new condition, with no signs of wear, and include its protective packaging and complete original packaging.

    To start the process, go to the online Returns Center and enter the shipping details. Once receipt of the product at our logistics warehouse in Madrid has been verified, we’ll issue a refund for the corresponding amount or send the selected replacement model.

    I have old earrings from the brand that I no longer wear. Can I recycle them to get a discount on new hoops?

    The Reciclando Blissou corporate program lets you hand in old pieces from the brand for melting down and receive a 40% discount on your next purchase. If you gather five items on the mainland, we’ll arrange free pickup from your address.

    To take part in the initiative:

    • Gather the brand’s pieces, whether they show signs of wear or minor damage.
    • Submit the photographs through the official recycling form to verify their authenticity.
    • Receive your digital code, valid for one year after delivery to the factory is confirmed.

    This action supports the circular economy for recycled silver and gold without polluting intermediaries.