In which cases will you accept a return?

1. I received my order in poor condition.
2. The product is not what I expected and I would like to exchange it for another one or return it.
3. Only if you purchased the product on this website and not through another website/partner.

In the second case, it is essential that the products to be exchanged or returned are in perfect condition and show no obvious signs of use; otherwise, no exchange or return can be made. It is your responsibility to provide suitable packaging to ensure that the items reach us in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process the requested return.

If you received a gift (promotion) with your order, it must be sent together with the product in the event of a return. The period for exchanging or returning an item is 30 calendar days after the order is delivered.

EXCHANGES AND RETURNS WILL NOT BE ACCEPTED for Blissou products sold by partners/other websites. The web platforms where you purchased them will be responsible for handling the process.

If you want to initiate an exchange or return, send us an email at hello@blissou.fr telling us how we can help, or, if you prefer, contact us using the form Exchanges and Returns. 

IMPORTANT NOTE: The exchange or return period for orders placed from December 20 to January 6 is until February 10.

Steps for making a return or reporting a defective product

- Contact us using this form:  Exchanges and Returns.

- The product must be sent in the same condition in which it was received.

- Please send the item in its original packaging or in a bubble mailer.

- Once we receive the package and examine the item, we will notify you by email whether you are entitled to an exchange or return.

Defective or incorrect product:

If the product is defective, you must also handle the matter by contacting us through the Exchanges and Returns form.

The warranty is valid for 1 year and covers the cost of repairing the item, replacing it, or refunding the purchase price. Shipping costs are not included.

You have 30 calendar days from receipt of the order to request an exchange or return. If we verify that the product has a manufacturing defect, Blissou will cover the shipping costs, and you will receive a refund or exchange within a maximum of 14 calendar days.

All shipping costs associated with an exchange or return will be borne by the buyer, unless the products are defective or incorrect.

If the return is due to a manufacturing defect, please contact us through the Exchanges and Returns form so we can assist you with the process.

Refund processing time:

Once we receive the package at our office, it will be inspected by our warehouse department before the return is approved. If the product meets the requirements specified above, the return will be approved and a full refund of the product price will be issued within a maximum of 14 calendar days.

You will be notified of the transaction by email. Once the refund has been issued, it may take 2–3 business days to appear.