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    Preguntas frecuentes sobre Pairs of Earrings with Stones

    What materials are pairs of gemstone earrings made of?

    Pairs of gemstone earrings are made with a solid base of 925 sterling silver, available with a natural polished finish or an electroplated coating of 18Kt yellow or rose gold. This fine jewelry construction holds carefully calibrated mineral and synthetic gemstones, such as faceted cubic zirconia, green hydrothermal quartz, or polished malachite.

    To ensure the pieces are durable, each setting incorporates precise mechanical fastenings:

    • Reinforced prong settings to enhance light refraction in transparent stones.
    • Closed settings or bezels that protect the edges of opaque stones from accidental impacts.
    • Precious silver posts and pins that prevent unwanted skin reactions on the earlobe.

    This construction ensures structural strength and optimal long-term shine retention.

    I have an event this weekend and I'm worried my order won't arrive in time. What are the actual delivery times?

    Orders are processed and dispatched within a maximum of 24 business hours directly from our logistics warehouse in Madrid. For deliveries within mainland Spain, standard and express shipping are handled by Correos Express, with an estimated delivery time of 48 to 72 business hours.

    Orders over €40 qualify for completely free shipping. Deliveries are scheduled Monday through Friday, so we recommend placing your order at least three days in advance to ensure it arrives before any celebration or event.

    Are pairs of gemstone earrings covered by a warranty if a gem falls out?

    All of our products come with a three-year legal warranty starting from the exact day the order is delivered, covering any manufacturing defect or structural failure in the materials. If a gemstone comes loose due to an abnormal gap in the factory setting, our technical service team will arrange for the piece to be repaired or replaced.

    This coverage expressly excludes damage caused by ongoing friction and wear, pulling, impacts, or accidental breakage unrelated to the assembly process. We recommend keeping the purchase confirmation sent by email to arrange any technical assistance without delay.

    I’m looking for statement earrings for everyday wear, but I’m worried the gemstones will lose their color if I shower with them. How should I care for them?

    Frequent contact with chlorinated water, soap, and perfume gradually degrades 18Kt gold plating and affects the clarity of stones such as hydrothermal quartz and malachite. For this reason, we recommend removing fine jewelry with stone settings before showering or swimming.

    To preserve their rich color and shine for years to come in 2026, follow these basic habits:

    • Remove your earrings before applying face creams, hairspray, or perfume to your neck and ears.
    • Clean the gemstones only with a soft, dry microfiber cloth after each day of wear.
    • Store the pieces separately to prevent friction between metals from scratching the mineral facets.

    Following these guidelines will keep the metal pure and each stone’s sparkle intact.

    How does the return policy work if the stone’s color isn’t what I expected?

    You have a legal period of 30 calendar days after delivery of your order to request an exchange or a full refund of the amount paid. The product must be returned with no obvious signs of use, in perfect cosmetic condition, and in its original protective packaging.

    To successfully process your request, you must include:

    • The individual organic cotton pouch used to protect the jewelry during shipping.
    • The envelope and commemorative card, intact, to avoid deductions from the refund.
    • Any promotional item or gift that came with the original shopping basket.

    Once the package has been received and inspected at our central facility, we’ll process the applicable refund using the original payment method.

    I like volume-forward styles like the Amazonas Green Earrings, but I’m torn between them and classic hoops like the Ice Pavé Hoops. Which style is best?

    The right choice depends on whether you want a statement piece with color contrast or a uniform sparkle to pair across multiple piercings. The AMAZONAS GREEN HOOPS feature intensely pigmented mineral stones in an organic silhouette, perfect for elevating neutral monochromatic outfits or contemporary party looks.

    By contrast, styles with continuous micro pavé settings, such as the ICE PAVÉ HOOPS, offer subtle, compact sparkle thanks to precisely set pavé cubic zirconia. This option is ideal for everyday wear or for layering with other smaller-diameter plain hoops without overcrowding the ear.

    How are the earrings packaged for gifting?

    Each standard shipment groups the earrings in organic cotton bags with individual protective compartments inside, protecting each gemstone from knocks and scratches during shipping. The package also includes a Blissou card made from recycled paper, measuring 145x105 mm, which you can personalize with a message directly from the shopping cart.

    If you purchase several pairs and want to give them separately to different recipients, you can select the individual packaging option in your shopping cart to receive separate boxes or pouches for each piece of jewelry.

    I have old jewelry from the brand that I no longer wear. Can I recycle it to buy new earrings in 2026?

    The Blissou Recycling Fashion sustainability program lets you hand in old jewelry from our brand for recycling in exchange for a promotional code for 40% off your next purchase. We accept any piece made of silver or gold, even if broken, as long as the entire piece is handed in.

    When a minimum of five pieces are collected in mainland Spain, our company arranges free home collection. The resulting voucher is valid for one year from its issue date and can be redeemed in a single order, with no volume restrictions or minimum purchase amount.