Frequently asked questions

We prepare and ship all orders within a maximum of 24 business hours of order confirmation on working days. During sales or promotional periods, this timeframe may be slightly extended.

If you notice that your order is taking longer than usual, you can contact us through our contact form or email us at hello@blissou.fr, and we’ll be happy to help.

Available shipping methods:

Once prepared, the order arrives within up to 3 business days (Spain). Shipments to the EU or outside the EU may take between 6 and 11 business days.

Delivery within 24 business hours after preparation. Available in mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla, and Portugal.
Same-day delivery is not currently available as a standard option. However, if you are in central Madrid and need your order urgently, email us at hello@blissou.fr, and we’ll try to help you with a personalized solution.

Orders that have been placed and processed cannot be canceled. If you want to cancel your order, contact Customer Service , notifying us of your order cancellation and the reason. We will be happy to help.

Below, we detail the countries to which we currently ship:

- Delivery in mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, and Portugal.
Home deliveries are handled by Correos Express.

- Delivery to the remaining countries.
Deliveries are handled by Correos.

 Mainland Spain, the Canary Islands and the Balearic Islands:

Standard/Express Shipping: €3.99 - Delivery in 48–72 hours

FREE shipping: on purchases over €40

Spain – Ceuta and Melilla:

Standard/Express Shipping: €12.99 - Delivery in 48–72 hours

FREE shipping: on purchases over €40 

The Netherlands:

Standard Shipping: €5.99 - Delivery in 2–3 days

FREE shipping: on purchases over €40

Belgium, Germany, France, United Kingdom, Italy, Russia, Brazil:

Standard Shipping: €5.99 - Delivery in 2–4 days

FREE shipping: on purchases over €40

Canada, Australia, Aruba, Barbados, Dominican Republic, Mexico, Georgia, Hong Kong, Indonesia, Israel, Japan, South Korea, Lebanon, Maldives, Malaysia, New Zealand, Saudi Arabia, Singapore, Thailand:

Standard Shipping: €5.99 - Delivery in 2–4 days

FREE shipping: on purchases over €40

Austria, Denmark, Greece, Ireland, Jersey, Luxembourg, Norway, Portugal, Sweden, Switzerland:

Standard Shipping: €5.99 - Delivery in 2–4 days

FREE shipping: on purchases over €40 

Cyprus, Czech Republic, Estonia, Finland, Croatia, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Serbia, Slovenia, Turkey:

Standard Shipping: €7.99 - Delivery in 2–4 days

FREE shipping: on purchases over €40

Occasionally, shipments to countries outside the EU may incur additional duties and taxes, which will in any case be the buyer’s responsibility. We undertake to complete the necessary procedures and prepare the documentation required for the corresponding customs clearance.

*Deliveries are not made on Saturdays or Sundays.

All our deliveries are made from our logistics warehouse in Madrid. Once we have shipped your order, you will receive a shipping confirmation email containing a tracking number and a link that you can use to track your order.

If you receive an incorrect or damaged item, please contact Customer Service; we’ll be happy to help.

Once you have placed your order, you will receive a confirmation email. If you do not receive it, please check your spam folder or contact Customer service.

We accept exchanges or returns in the following cases:

1. I received my order in poor condition.*
2. The product is not what I expected and I would like to exchange it for another one or return it.*

In the second case, it is essential that the products subject to exchange or return be in perfect condition and show no obvious signs of use; otherwise, no exchange or return can be made. It is your responsibility to provide suitable packaging to ensure that the items reach us in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received the order. If the items are received in poor condition, we will not be able to process the requested return. You must include the packaging in perfect condition with the return; otherwise, its cost will be deducted from the refund amount.


If you received a gift (promotional item) with your order, it must be sent back together with the product in the event of a return. The period for exchanging or returning an item is 30 calendar days following delivery of the order.

EXCHANGES AND RETURNS WILL NOT BE ACCEPTED for Blissou products sold by partners/other websites. The web platforms where you purchased them will be responsible for managing the process.

To initiate an exchange or return, go to the Returns Center to process your request, or, if you prefer, contact us using the form Exchanges and Returns.

*Only if you purchased the product on this website and not through another website/partner.

If an item is out of stock, it will be marked as “out of stock,” and we will try to restock it as soon as possible. On the product page, you can provide us with your email address so we can notify you when it becomes available by clicking the “notify me when available” button.

All our products come with a three-year warranty from the day your order is delivered.

The warranty covers defects in materials and/or workmanship.

The warranty excludes coverage for wear and tear and/or physical, accidental, or loss-related damage. To keep your jewelry in perfect condition, visit our jewelry care guide.

To benefit from the warranty, contact us, and our Customer Service team will be happy to assist you.

Consult our Jewelry Care Guide to learn how to properly care for the product.

Our standard shipping includes more than one item per Blissou pouch, with each product individually protected. Most of our products are small, so several are included per pouch or, if there are many, in different pouches. However, all large products will be included in one of our Blissou boxes.

The packaging included with a standard shipment consists of:

- Blissou organic cotton pouch with individual interior protection for each product.
- 145x105 mm Blissou recycled paper card (customizable from the cart before completing payment).
- Tissue paper envelope.

* If the pieces are large > Blissou recycled paper box.

If you would like each piece of jewelry to be packaged individually in a pouch or box, add our special “Add individual packaging” option and choose the packaging you want.

If you have any questions or need more information, please contact Customer service.

At Blissou, we craft our jewelry with 925 sterling silver (plated with 18K yellow gold and rose gold) and with 9K and 14K gold—high-value precious metals that possess a quality we want to promote at Blissou: jewelry recycling.

As a company, one of the values that defines us is environmental awareness, which is why we work to reduce our impact on the environment by reusing and recycling jewelry. In our industry, metals are highly valuable, and their extraction, although it now uses highly advanced techniques, remains polluting. We want to be part of the change and help offset the slowdown in metal mining production by recycling the silver and gold from our pieces.

We want your Blissou jewelry to have a second life and be reincarnated as a new, gleaming piece.

With this initiative, we hope that, over time, all our pieces will be made with recycled materials, allowing us to be part of the change needed to preserve our planet.

Be part of “BLISSOU RECYCLING FASHION”.

If you want to recycle your jewelry, you must:

1. Accumulate five Blissou pieces > if you want us to collect the pieces (mainland Spain).
   Fewer than five pieces > you must cover the shipping costs (shipping paid by the customer).
2. Contact us through the contact form Blissou Recycling.

Once we receive the email, we will contact you so that you can send us photos of the pieces and we can verify their authenticity. In some cases, we may request the delivery note you received by email when you made the purchase.

After verification, we will arrange collection of the pieces and provide you with a 40% discount code to redeem on your next purchase, regardless of the number of pieces of jewelry purchased.

The jewelry we collect will be taken to a local factory to be recycled and used to create new pieces made from 100% recycled material.

Yes. In addition to contributing to the preservation and well-being of our planet, you’ll receive a 40% discount that you can redeem on your next purchase, regardless of the number of pieces of jewelry purchased.

Yes, we only accept Blissou pendants, whether purchased through our website or one of our partners.

Whether you bought them from our online store or through a partner, you will need to contact us using the contact form By contacting Blissou and we will let you know what to do next. We will ask you to send us photos of the pieces to verify their authenticity and, in some cases, we may request the delivery note you received by email when you made the purchase.

Not at all. You can send us jewelry in any condition—even broken—as long as the pieces make up the complete item (sending only a small part of an earring will not be accepted).

Once you have collected the pieces you want to recycle, you’ll need to prepare them and place them in a secure envelope so you can send them to us. If there are 5 units, we’ll arrange to collect them ourselves (mainland territory). If there are fewer than 5, contact us.

Yes, you have one year to redeem it. Once a year has passed since it was issued, the code will no longer be valid.

No. The discount only covers one purchase, regardless of the amount or number of units purchased.

No. You do not need to be registered to make purchases on our website. However, we do recommend registering so you can access all your order information in your profile and receive promotions and information about the brand.

If you subscribe to our newsletter, you’ll receive 10% off your first purchase. In addition, each month you’ll receive information about the latest news and promotions from Blissou. You’ll have access to exclusive discounts and be the first to discover our collections, collaborations, stories, and more.

Yes. In any newsletter you receive, you can unsubscribe by clicking “I don’t want to receive any more emails” or “Unsubscribe from this list”.